Managing your payment options

Schedule of fees

Our schedule of fees shows which online services you need to pay for.

Selecting a payment method

The most practical payment method for you (or an organisation you are acting for) can depend on:

• how frequently you use the services
• how many people are linked to, and complete transactions using your online services account
• the number of signatories needed for a payment from your bank account.

Show all payment options

Paying by direct debit

This option is useful if you use our services regularly, and want to receive an invoice and pay your account each month.

When you create an online account, you are invited to set up a direct debit payment option to pay your fees. You can also log in to do this at a later time.

How direct debit works

Our direct debit payment option allows you to complete transactions online and charge them to your online services account. You then receive an invoice at the end of each month. The amount of that invoice is deducted from your nominated bank account on the 20th of the following month. If the 20th falls on a Saturday or Sunday, the payment is processed the next business day.

The direct debit payment option can be added to an individual or organisation online services account.

Information you will need to provide

To set up the direct debit payment option you need to provide:

• details for the bank account from which funds will be deducted each month
• an email address so we can send a Direct Debit Authority Form for you to sign and return
• an email address where we can send your monthly invoices.

Terms and conditions — Fees and levies

Adding direct debit to your online account

To set up the direct debit payment option for an online account you must have:

• a RealMe® login
• an online account with us, and
• authority to manage your account.

RealMe logins and setting up your online account

Confirming your authority to manage account information

Log in and follow these steps.

1. From the 'Accounts' drop-down menu, select 'My Direct Debit Details' tab.
2. Enter your bank account details.
3. Click 'Save'.

Log in and go to your online dashboard

Completing a Direct Debit Authority Form

After you have submitted your direct debit request, we will send you an email with a Direct Debit Authority Form attached. You must sign and return this before we can activate the direct debit facility on your online account.

You can return the signed Direct Debit Authority form by:

• post, to the address at the top of the form, or
• email.

Email: revenue@mbie.govt.nz

Paying by credit or debit card

If you use our online services less frequently, credit or debit card is a practical payment option.

We accept the following credit and debit cards.

• Visa
• Mastercard
• American Express
• Diners

We offer secure credit and debit card transaction facilities. Your payment, if successful, is confirmed immediately on screen and by email.

Paying by internet banking

This option tends to suit people who only use our services occasionally and do not want to set up a direct debit, or use a credit or debit card.

We use the Windcave payment gateway. If you choose to pay by internet banking, you will be asked to log in to your bank account using a secure Windcave webpage.

Windcave

Your invoice and payment history

You can view and download details of your invoiced transactions, and also fees you have been charged, payments you have made and credits you have received.

Tracking your invoice and payment history

To find your invoice and payment history, log in to your online account and follow these steps:

1. From the 'Accounts' drop-down menu, select 'My Invoices'.
2. Change the search criteria at the top of the screen to filter the available information to show:
   • fees you have been charged
   • invoices that have been issued to you, or
   • credits you have received.
3. You can also:
   • change the start and end dates of your search in the 'Date Range' field
   • restrict your search to fees, invoices or credits of a particular dollar amount
   • search for a particular invoice using the invoice number, amount, entity name or number.
4. To extract your search results to a CSV file select 'Extract all to file'.
5. To view a particular invoice, select the invoice from your search results and select 'View tax invoice'. You can print the invoice or save a PDF file to your computer.

Terms and conditions

You can find further information about managing your payments, dishonoured fees, invoices and our invoicing policy in our terms and conditions.

Terms and conditions — Fees and levies

Other guides in

Managing your online account

• Setting up your online account
• Updating your online account details
• Confirming your authority to manage information
• Using the online dashboard
• Forgotten your RealMe® username or password
• Filing documents with electronic signatures

Other help topics