Updating your online services account details

How to manage your online services account information

You can update your individual and organisation account details on the online dashboard.

Updating an individual’s own details

All users of an online services account can update the following personal details:

  • address
  • name
  • email and phone numbers.

To update your personal details:

  1. Log in to your online services account.
  2. From the top-right banner menu select your username, and from the drop-down list choose 'My User Details'.
  3. On the 'Your Details' screen, click on 'Change My Details'.
  4. Edit the field you wish to change.
  5. Click 'Save User'.
Log in and update account information

Managing organisation account details and users

Account administrators can, on behalf of an organisation:

  • update organisation contact details
  • add and delete users of the organisation account
  • edit organisation user details

Updating organisation information

To update organisation details:

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. On the 'View Organisation' screen, click on 'Maintain Organisation'.
  4. Edit the fields you wish to change.
  5. Click 'Save Organisation'.

Adding an organisation user

To add an organisation user:

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. On the 'View Organisation' screen, click on 'Add Organisation User'.
  4. Provide the required information for the new organisation user.
  5. Click on 'Create User'.

We send the new user an email containing an activation code. The new user must enter this code to activate their account and complete their registration with us.

Log in and update account information

Updating organisation user details

To update the details for an organisation user:

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. From the list of organisation users at the bottom of the 'View Organisation' screen, click on the name of the user whose details you wish to update.
  4. On the 'View Organisation User' screen, click on 'Maintain Organisation User'.
  5. Edit the fields you wish to change.
  6. Click on 'Save User'.

Deleting an organisation user

To delete an organisation user:

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. From the list of organisation users at the bottom of the screen, click on the name of the user you wish to delete.
  4. On the 'View Organisation User' screen, click on 'Delete This User'.
Log in and update account information

All help topics

Getting started on the register 6 guides

Find out about incorporated societies and the Incorporated Societies Register, and what's needed to register and maintain an incorporated society in New Zealand.

Searching the Incorporated Societies Register 2 guides

Find out how to search our registers for information about incorporated societies, and other business entities

Starting an incorporated society 3 guides

To incorporate a society in New Zealand you must submit an application, along with the required documents, and pay a registration fee.

Running your incorporated society 6 guides

Once you've registered your incorporated society, you'll need to maintain it by keeping your details up to date, filing annual financial statements, and meeting your other legal obligations.

Keeping society details up to date 5 guides

Once you've registered your incorporated society, you'll need to file annual financial statements and update other society details when they change.

Ending an incorporated society 2 guides

When an incorporated society reaches the end of its 'life', it must be wound up and removed from the register. There are two ways this can be done – by dissolving the society, or having it liquidated.

Restoring an incorporated society to the register 2 guides

An application can be made to us to have an incorporated society restored to the register, by the society itself, or by a creditor. You'll need to provide evidence to support your application.

Forms and fees 3 guides

Forms you'll need to register your incorporated society and keep it up to date, along with a schedule of fees payable.

Managing your online account 6 guides