Updating your society's contact details on the register
How to change your society’s contact details
New legislation for incorporated societies
To update your society's details using our online service, you must have:
- a RealMe® login
- an online services account for the Incorporated Societies Register
- authority to manage information on the register for your society.
Contact details that must be kept up to date
Registered office address
This is the official address for your society and is displayed on the register. The registered office address is where your society keeps its records, which could include your register of members. It is also an address that anyone can use to contact your society and deliver any legal documents, such as court documents.
It must be a full physical address — you cannot use a Post Office box, Private Bag or DX address as the registered office.
You must tell us when your registered office address changes. If your society is registered under the Incorporated Societies Act 2022 you must notify us at least 5 working days before a change of address for the registered office is due to take effect.
Address for communications
You must provide a physical or postal address for communications. We do not publish this address on the public register, but we will use it if we need to send letters to your society. Choose an address that is actively monitored by someone in your society and make sure it is kept up to date.
Society contact details
Email is the main way we keep in touch with societies on the register, so you need to provide us an email address for communications.
We do not publish this address on the public register, but it is used by us as a point of contact with your society. For instance, we use this email address to send reminders to file your society’s annual financial statements and — for 2022 Act societies — their annual return. Choose an address that is actively monitored by someone in your society and make sure it is kept up to date.
You have the option to provide us with a contact phone number for your society – either a landline or a mobile phone number. The number will not be visible on the public register, it will only be used by us as another point of contact.
Contact person
How to update society contact details on the register
- Log in to your online services account.
- On the dashboard, select the society you wish to update from 'My Businesses'.
- On the 'View Details' page, select the 'Addresses' tab, and click the 'Change Addresses' button.
- Add the new details as appropriate.
- Complete the signatory details and select 'Submit'.
Withholding personal information in the register
Under section 234 of the 2022 Act, the Registrar can remove or omit certain information from the register or restrict access to this information, if either:
- it is in the public interest that the information is hidden
- the information could harm someone’s privacy or safety
- the information relates to someone who is protected under laws like the Family Violence Act 2018 or other legal suppression orders.
If you believe any of the grounds apply to you, you can apply to the Registrar to withhold information in the register.
Related articles
Other guides in
Keeping society details up to date
- Confirming your authority to manage information
- Updating officer details on the register
- Changing your society's rules or constitution
- Changing your society's name
- Updating your AGM month or balance date on the register
- Requesting a correction to the register
- Withholding personal information in the register
- How societies amalgamate